Salary £13.50 per hour
Location Stevenage, Hertfordshire
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Help us share the joy of good wine this Christmas!

  • We're looking for Seasonal Member Services Advisers
  • Comprehensive training provided
  • Help our members with all their festive wine needs and queries

Christmas is the most exciting time of year at The Wine Society, as we busy ourselves sending out festive wine, treats, hampers and gifts to our members all over the UK.

That’s where we need you!

We’re looking for passionate, committed Member Services Advisers to help us deliver fantastic customer service to our members over Christmas.

Maybe you’ve worked in the wine trade before, or have experience in customer service? If so, if you’ve got a great phone manner and excellent keyboard skills, we’d love to hear from you.

From handling incoming calls to dealing with member enquiries, this is a varied and challenging role, where you’ll work as part of a close-knit, friendly team. We’ll provide a week-long intensive training programme and give you all the support you’ll need.

The Company

For over 150 years, The Wine Society has been bringing people and great wine together. We’re a unique, member-owned organisation, which means our members are at the heart of everything we do. We source exceptional wines from producers across the world and offer them at fair prices, supported by knowledgeable people and outstanding service.

Our mutual status allows us to take a different approach. Rather than focusing on short-term profit, we focus on doing what’s right for our members, our employees, our suppliers and the long-term future of the business.
Integrity and doing the right thing have been part of who we are for generations, helping us become one of the UK’s most respected wine merchants. But while we’re proud of our heritage, we’re equally focused on the future — continually evolving how we work, developing our people and creating an organisation that’s fit for the years ahead.
Being a responsible business is central to that future. We’re committed to making a positive difference through the choices we make — supporting the people and communities we work with, protecting the future of the wines and products we love, and reducing our impact on the planet.

150 years of heritage. Member-owned. Values-led. And always looking forward.

Benefit 1

Benefit 2

Benefit 3

Benefit 4

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Pension Scheme & Life Insurance

Private Health Care

Generous Holiday Package

Income Protection

Subsidised Onsite Canteen

Wine Education and Discount

Health and Wellbeing Support

Qualifications & Training

Our People and Our Culture

Our people are at the heart of The Wine Society. We want everyone who works with us to feel welcome, valued and able to be themselves, with the opportunity and support to reach their full potential. We’re committed to creating a fair, inclusive and supportive workplace where everyone has a genuine sense of belonging. Our responsibility extends beyond our own employees to the people in our supply chain, our members and the communities around us. That’s why we have clear commitments around equity and inclusion, health and wellbeing, and promoting responsible enjoyment of wine.

Many people join The Wine Society and go on to build long and rewarding careers with us. We’re passionate about helping our colleagues learn, develop and grow — whether that means progressing their career, developing new skills or building their knowledge and passion for wine. We want to attract great people from all backgrounds and select the best person for every role. Our recruitment decisions are made fairly and objectively, and from the moment someone joins us, we want them to feel welcomed, informed and part of the team — whether they’re building a career with us or joining for a seasonal role.

Our success has been built over generations through great wine, a commitment to our members and, above all, great people. We’re proud of our heritage, excited about our future and committed to making The Wine Society a place where people enjoy coming to work, feel supported and can make a real contribution.

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